Terms and Conditions

These terms and conditions apply to all orders and supersede all others. Receipt and placement of order from you constitutes your acceptance that our conditions are the only conditions that apply to the contract. We always endeavour to provide you with the very best service and products. However, to comply with legislation we are required to supply you with this document.


The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and manage your account (unless you have indicated otherwise). There are no circumstances under which this information might be passed to a third party.


We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.


We undertake to supply you with the goods described on our web pages or brochure by any normal time you might reasonably request. If you have an urgent order it is always advisable to discuss your requirement on the telephone +44(0)121 585 3950. All orders are accepted subject to our standard terms and conditions.


All prices quoted are exclusive of VAT and carriage, and may be subject to alteration without notice.


Goods are delivered to UK destinations via quality overnight couriers. If for any reason there is a delay caused by extenuating circumstances to the courier, we will do our very best to notify the client. Carriers are made subject to ongoing audits and checks. We cannot unfortunately guarantee the performance of these carrier services. Carriage will be charged at £8.99 + VAT to mainland UK. Areas outside mainland UK will be charged at cost.


Signed for as damaged or as unchecked to be entitled to a claim. If possible, photographic evidence of damage would be helpful and will assist in supporting your claim. If you request goods to be left at your premises without a signature, Universal Solutions or the carrier cannot be held responsible should the order be damaged or short in any way.

Please Note

Universal Solutions cannot be held responsible for any associated or third party costs arising from delivery issues (such as due to late, damaged or non-deliveries) or delivery of wrong items.


Universal Solutions offer a one-year guarantee on all products and will happily replace defective stock as long as the item has been used as per manufacturer’s instructions &/or for fair ‘wear and tear’. Items returned under warranty will be inspected upon arrival and a decision to replace made by ‘The Management’.


Account holders must be aware of the following:

  • All goods remain the property of Universal Solutions Trading Limited until paid for in full.
  • In the event of Universal Solutions needing to recover any outstanding monies using external agencies or solicitors, all costs and charges are bearable by the customer.

Payment Terms

Net cash within 30 days from invoice date for approved accounts. Invoices are posted as the goods are despatched. Accounts settled by credit card will at present not be subjected to administrative fees, however goods returned requiring a refund on a credit card will be subject to a 5% charge.


  • Should defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
  • We accept no responsibility for loss or damage arising from the supply of goods under this contract.
  • Nothing in these terms and conditions shall affect the rights of the consumer.
  • Where goods may be proven faulty, we reserve the right to rectify the problem via exchange or credit of goods

Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any full and on time. Complaints: respond quickly, positively and courteously to any complaints. Please contact us with any complaint you have and it will be directed to the head of the relevant department to facilitate corrective action. Please let us know as by putting right our mistakes it will help us improve our processes.

Law and Jurisdiction

Any contract for your purchase from Universal Solutions is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the jurisdiction of the English courts.